Terrible Service from Samsung

I bought 2 brand new side buy side Samsung Premium fridges from Hirsh's (Hirsh's was amazing and have done everything to help and continue to help). On the other hand Samsung sent out two technicians to help me with my 2 side by sides as i could not get them aligned they struggled for 2 hours and still could not get it right (the fridges are level but the door handles do not align - i suspect a defect in construction). The final report came back and Samsung called me to tell me i had broke the one foot of the fridge (how is that even possible). I kept telling her (lady that called from Samsung) that the fridges are aligned but the door handles do not, so there is something wrong with the construction of the fridge. She refused and said i have to pay for the new foot. I was so upset as the fridges are aligned its the doors handles that dont line up even though the fridges are 100% aligned (nothing to do with the so called broken foot). TERRIBLE SERVICE FROM SAMSUNG. This is the last Samsung product i will buy.