Terrible Service from Samsung

I placed an order on Samsung online store on 30/12/2012. The value of R10299 was deducted from my account and I received an acknowledgment of my order. from that point on however, I have not received one piece of communication from Samsung to let me know the status of my order. I have have had to call in everyday to get an update only to find out that the documents submitted were not valid. Had it not been for the fact that I cannot find this tv unit elsewhere I would have cancelled my order immediately but then again I would probably have to follow up daily on my refund too. Samsung service in-store and online has been atrocious and I would not recommend anyone purchase from you. 7 days later and I am still waiting on confirmation of dispatch and your ''call centre'' agents are of absolutely no help.