TERRIBLE SERVICE FROM SAMSUNG

I have received absolutely terrible service from Samsung east Gate and Samsung South Africa. Sent my phone in on 3 February 2020. I never received feedback or a job card number for the phone. I was told that they would request an exchange, which was denied. Then I was told that the part would only arrive on 22 February from Korea. Then I requested that they log an exchange again and they did. They then asked me if I want to exchange the device (2 weeks lead time) or repair. This was on 21 February 2020. I requested a new device. I was then told that the exchange will be logged and that I will get a new device. It is now Friday 28 February and Still, no exchange was logged. Now they are saying that they will repair the device because the parts arrived after telling me I would get a new phone. During this period, Samsung has not contacted me at all to discuss this. I have had to phone weekly to get any updated from them.

This is the worst service I have ever received and will NEVER buy a Samsung again. And what makes it worse is that its a R20000.00 Galaxy S10+. Would never get such dismal service from Apple!!!