CM
Charlotte M
1 reviews | Active since May 2022
11 Oct 2024, 16:08
Terrible service from Samsung
Terrible service from Samsung I will never purchase a washing machine from them again ! My machine is still under warranty and reporting a drainage block But they can’t come out to send a professional technician to assess. Very disappointed will never buy from them again
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Replies (2)
Samsung South Africa's replyOfficial
11 Oct 2024, 16:10Good day Charlotte
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply11 Oct 2024, 16:10
Official
Good day Charlotte
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
CM
Charlotte M's updateReviewer Update
14 Oct 2024, 09:03I am extremely dissatisfied with the customer service I received. I was provided with false information, and when I asked for evidence, none was provided. As a loyal customer who has spent a significant amount of money on appliances from your company, I expect better. Specifically, I was told that I had a 12 month warranty, which is now being denied. This is false advertising, and I will be taking this matter further. I demand a proper resolution to this issue
CM
Charlotte M's update14 Oct 2024, 09:03
Reviewer Update
I am extremely dissatisfied with the customer service I received. I was provided with false information, and when I asked for evidence, none was provided. As a loyal customer who has spent a significant amount of money on appliances from your company, I expect better. Specifically, I was told that I had a 12 month warranty, which is now being denied. This is false advertising, and I will be taking this matter further. I demand a proper resolution to this issue