Terrible service for Samsung Television Installation

<p>On 27 July I visited Makro Woodmead in South Afria to buy a new television for my home. I spoke to a Samsung representative at the store who recommended the Samsung 55inch QLED television. I was told that the television was not in stock, but that it would be delivered the next Friday or Monday with delivery on Tuesday 1 August 2017. I was told that the television comes with installation and also got a bracket to mount it on a wall. While speaking to the Samsung representative, I made it clear that I had a terrible prior experience with third party installers from Makro and that I did not want a repeat of this. He assured me that the installer working with Samsung (Servi Sure) was different and committed to customer service. I pre-paid for the television on the basis that it would be installed in a few days and that someone from Samsung would call me on Friday or Monday to confirm receipt of the television. I did not receive a call from anyone and eventually phoned the Samsung store representative on Wednesday 2 August 2017 to ask about the television. I was told that the television would be delivered soon. On Thursday 3 August I again went to Makro Woodmead to enquire about the matter. I was told by another Samsung representative that the television was in stock and that someone would call me soon to arrange installation. On Monday 7 August, I received a call from Servi Sure to arrange an installation date and time. I arranged that the installation be scheduled for Thursday 10 August and was told by Servi Sure that the installers would be at my house after 1pm on Thursday 10 August. I was also told that the installer would call me on Thursday to confirm the time that they would be at my house. Servi Sure could not commit to a an exact time. I accepted this as I was looking forward to finally having the television I paid for more than 10 days earlier and took a half day leave from work so I could be at home from 1pm.</p> <p> </p> <p>On 10 August, no-one called me to confirm the delivery time. I tried calling the Samsung representative to ask him what was happening but his phone went to voicemail. At 5:30pm the installers from Servi Sure arrived with the television. No one called me to inform me of the pending delivery or to confirm an exact delivery time. I had wasted half a day out of the office and on arrival Servi Sure informed me that the television I bought only qualified for a desktop installation and that if I wanted to have the television installed on the wall, I would have to pay them extra. I tried calling the Makro and Samsung representatives I dealt with before as well as Servi Sure. The Samsung representative's cell phone went to voice mail. The Makro representative indicated that he could not assist me and that he would deal with the matter in the morning. The installers from Servi Sure were not prepared to call their head office and wanted me to call them from my own cell phone. I called Servi Sure myself and spoke to a lady named Christine. She told me that the installers were not allowed to mount the television on the wall unless I immediately paid an extra fee for it. She also told me that she did see any problem with the television being delivered at 5:30pm because it was still after 1pm and that she would speak to the installers about them not calling me during the day. She did not even attempt to offer an apology. I found her very arrogant and response severely lacking in regards to customer service and care.</p> <p> </p> <p>What astounded me was that after I repeatedly expressed my extreme unhappiness with the situation and threatened to return the television both the Servi Sure and the Makro representatives responded in a very indifferent and nonchalant manner. None of them seemed concerned and gave me the impression that they couldn't care less.</p> <p> I am hence returning the television.</p>