Terrible Service For Phone Repair By Samsung Service Centre Century City

<p>After serveral calls to my network provider (Vodacom) and Samsung I was advised that I need to take my Samsung Galaxy Note 4 to the Samsung service centre in Century City. After 5 days of the service centre having my phone in their posession I received two text messages of neither gave any indication as to what the actual fault is with my phone. I then called and after 35 minutes of waiting my call was then only answered by what was an obviously overworked operator. She had told me that parts were ordered for my phone and I was then advised that she would call me back after she had received feedback from the technician working on my phone. I waited all day but received no call, I then decided to call them back the day after only to be told that my matter was handed to a manager and she is uncertain as to why I was not contacted.</p> <p> </p> <p>What I take issue with is:</p> <p>- The long waiting period for calls to be answered, this is not only time consuming but also extremely expensive.</p> <p>- Speaking to employees who have no idea as to what is going on and is also over loaded with work that clearly can not be dealt with by one person.</p> <p>- The lack of communication with regards to the progress of my phone repair as well as not being told what the actual problem is with my phone. </p> <p>- Not being given a time frame as to when I will recieve my phone back and I need to return the phone I have borrowed to use in the meantime. </p> <p> </p> <p>This is unacceptable customer service, one would expect more from such a well established brand that swears on customer service excellence.</p>