Terrible Service For Phone Repair By Samsung Service Centre Century City!!!

<p>This is now the last straw with Samsung service centre Century City!!!! After a previous review to have my cellphone repair escalted, I received a text message telling me my phone's repairs are now completed and is ready for collection from Kumbana. This text came at 11:07 this morning followed immediately by yet another text asking wether I was happy with my service. I wasn't then and I still am not now!!! This service centre has the worst customer service I have ever received in my life.</p> <p> </p> <p>I arrived at the Samsung service centre in Century City just after 16:00 as I work until 15:30 and rushed immdiately after work to get there before the closing time of 17:00 as stated on the webiste. Only to see the doors were closed and hear and see staff on the balcony barbaquing and blaring music loudly. After a screaming match with my mother from two female employees shouting that its their staff funtion and that they are closed, I had to leave without my phone.</p> <p> </p> <p>Now I am stuck without a phone for even longer as that service centre is closed on public holidays, again, as per the website. I take exception that two young employess feel they have the right to get into a screaming match with my mother!!! The customer service is beyond appauling and now its apparent those staff memebers working there have no respect for their elders!!!</p> <p> </p> <p>I do not wish to have another notification created due to this review. I want a Manager to call me and explain to me what the heck is happening at that place!!! And I want my cellphone to be delivered to my home in nothing short of perfect condition!!! I want those staff members to receive warnings for they way they spoke to my mother and their general attitude toward me showing up there. Nowhere was I informed about any staff function occuring there today or I would have made an arragement at work to collect my phone during the day!!!</p>