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altaaf D
1 reviews | Active since Mar 2014
22 May 2023, 15:39
Terrible service
My wife upgraded with vodacom and took a samsung A34 . We redeemed the free samsung buds on samsung members on the 3rd of may 2023.
How long does it take you guys to deliver 1 small item? Everytime we call you never answer snd everything we email you never respond.
Pathetic service from samsung..it seems like its false advertising..
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
22 May 2023, 15:40Good day Altaaf
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply22 May 2023, 15:40
Official
Good day Altaaf
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's replyOfficial
22 May 2023, 16:57The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM
Samsung South Africa's reply22 May 2023, 16:57
Official
The issue has been escalated to the responsible team, we will inform you once it has been resolved,please wait for feedback.^NM
Samsung South Africa's replyOfficial
23 May 2023, 08:02Many thanks.^NM
Samsung South Africa's reply23 May 2023, 08:02
Official
Many thanks.^NM
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altaaf D's updateReviewer Update
24 May 2023, 16:19Im still waiting for feedback, how long does it take you guys to find 1 item?
Was it false advertising?
Was it false advertising?
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altaaf D's update24 May 2023, 16:19
Reviewer Update
Im still waiting for feedback, how long does it take you guys to find 1 item?
Was it false advertising?
Was it false advertising?
Samsung South Africa's replyOfficial
25 May 2023, 09:13Kindly note that the claim reference number is the waybill, and you can track the parcel here, https : // www . courierit . co . za /
Your claim has been approved and CourierIT attempted to deliver as shown on their website, you may contact CourierIT for re-dispatch.
Your claim has been approved and CourierIT attempted to deliver as shown on their website, you may contact CourierIT for re-dispatch.
Samsung South Africa's reply25 May 2023, 09:13
Official
Kindly note that the claim reference number is the waybill, and you can track the parcel here, https : // www . courierit . co . za /
Your claim has been approved and CourierIT attempted to deliver as shown on their website, you may contact CourierIT for re-dispatch.
Your claim has been approved and CourierIT attempted to deliver as shown on their website, you may contact CourierIT for re-dispatch.