BA
BRIAN A

1 reviews | Active since Feb 2012

15 Jul 2020, 13:19

TERRIBLE SERVICE. DO NOT PURCHASE FROM SAMSUNG

TERRIBLE SERVICE. DO NOT PURCHASE FROM SAMSUNG. I HAVE SPENT R50 000.00 ON A TV AND SOUND BAR I PURCHASED FROM TAKEALOT. 3 WEEKS AFTER I PURCHASED THE TV IT COULD NOT REBOOT. I TOOK IT TOO THE SAMSUNG SERVICE CENTER 27/05/20. THE MAIN BOARD WAS FAULTY AND THEY HAD TO REPLACE IT. THEY DID NOT HAVE THE PART. THEY INFORMED ME THAT THEY WERE SENDING ME A NEW TV LAST WEEK...................................... STILL NOTHING NOTHING NOTHING, 0 COMMUNICATION. THE SOUNDBAR IS STILL IN ITS BOX.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply15 Jul 2020, 14:06
Official
 
 Good day Brian,

We have noted your concerns and your query has been escalated to our Voice of Customer team. 

We apologize for the inconvenience caused.
  
A senior customer service executive will contact you with further advice on this matter. 
 
Regards,
SamsungSA: 
SS