sA
sarferaaz A

1 reviews | Active since Jan 2015

22 Sept 2016, 16:42

Terrible service delivery

<p>I have booked my Samsung S6 in at Vodacom Pretoria City. According to them my ADH is expired, Over night my phones screen went blank and no power on the phone. This Phone has been going to Vodacom 4 times in the Last 9 months Clearly there is a Problem with it, but then everytime you go to vodacom being a businessman its hard to leave your phone there because all business is done over the telephone, their say they have no stock must order parts which will take couple off weeks...</p> <p>I WOULD LIKE ALL THAT READS THIS PLEASE DON'T WASTE YOUR TIME TAKING THE SAMSUNG PHONES, GO WITH IPHONE OR SONY, </p> <p> </p> <p>unhappy client and have been a samsung user for years and this is the LAST i use it!!!! IPHONE AND Sony you have a new Client and will advice more people not to use SAMSUNG . </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply23 Sept 2016, 08:40
Official

Hi Sarferaaz

This is to acknowledge receipt of your complaint.
Kindly note the query is currently escalated to our Voice of customer team under reference number: ***.


A senior customer service executive will contact you with further discussions on this matter.

Regards,
Samsung Team