SH
Steven H
1 reviews | Active since Mar 2021
23 Mar 2021, 10:10
Terrible Service
We bought a Samsung 9kg heat pump drier. (DV9K60) The drier has packed up after 8 months of use. We have tried calling Samsung to get a repair the machine for us for 2 weeks and still nobody has come to repair it. We have called them more than 10 times to get service... reference number *** I am really disgruntled about the response time of this business. It is appalling that it takes 3 weeks to send someone to come to do the repairs.
PS: Samsung Head Office (***) your voice prompt menu cuts me off when I eventually get to the point where I can choose for 'assistance'. This is just shoddy.
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Replies (2)
Samsung South Africa's replyOfficial
23 Mar 2021, 10:17 Good morning Steven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Samsung South Africa's reply23 Mar 2021, 10:17
Official
Good morning Steven,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
SH
Steven H's updateReviewer Update
23 Mar 2021, 11:58It's disappointing that it takes a consumer complaint to capture the attention of Samsung.
Nonetheless, please call me on my cellphone and arrange to send somebody to repair the machine or replace it, as per the warranty.
Thanks
S
Nonetheless, please call me on my cellphone and arrange to send somebody to repair the machine or replace it, as per the warranty.
Thanks
S
SH
Steven H's update23 Mar 2021, 11:58
Reviewer Update
It's disappointing that it takes a consumer complaint to capture the attention of Samsung.
Nonetheless, please call me on my cellphone and arrange to send somebody to repair the machine or replace it, as per the warranty.
Thanks
S
Nonetheless, please call me on my cellphone and arrange to send somebody to repair the machine or replace it, as per the warranty.
Thanks
S