TERRIBLE SERVICE BY SAMSUNG

Dear HelloPeter,<br> <br> I handed in my Samsung A3 to the Samsung repair shop in Woodmead on June 4 after my screen started leaking green and subsequently turned black. I was told that my screen was internally cracked and had to be replaced at a charge of R2000 and that the repairs would take between 1-2 days. That was nearly 3 weeks ago! Last week Thursday, 2 weeks after handing in my phone for the 1-2 day repair, I got a phone call telling me my phone was eventually opened and the repairs will cost more than originally quoted. I am appalled by the lack of Service offered by Samsung. Such a big brand and yet it took 2 weeks just to open my phone to see the extent of the damage! I understand they did not have the replacement part in stock but we are talking about one of their latest models (I got this phone less than 3 months ago after it had just been released) surely they should have these parts ready. After receiving this call I emailed them demanding answers for their poor service, giving them opportunity to redeem themselves before going to HelloPeter. No surprise I got no explanation and just an acknowledgement of receipt. This just reiterates their unconcern with customer service!