Terrible Service&Broken Device

<p>Good day, </p> <p> </p> <p>I write this on behalf of my father. </p> <p> </p> <p>He has a Samsung gear which worked perfectly fine before he entered the door of Samsung Canal Walk. He required a replacement strap for his gear/watch and was told that stock needed to be ordered. Stock was ordered and the new replacement strap was put on. The day he went in to have the strapped replaced the gear was on working fine. The minute the gear was handed over to a Samsung agent which he took to the back to put the strap on the gear in a few minutes was returned off dead and in no working condition!!! My father escalated the issue to the line manager that day and was told the gear can be booked in for further assessment. My father was then told that the gear suffered water damage which definitely wasn't caused by him as he gave the gear working and it was returned broken!!! I don't think that my father deserves this terrible customer service and a broken device Samsung is not taking responsibility for.</p> <p> </p> <p>I need my father's gear fixed or replaced as I'm sure he is not the first one experiencing such terrible service!!</p> <p> </p> <p>He has pictures taken of the gear before he took it in. Please resolve this as I'm not going to leave this here.</p> <p>His name is Agmat ********** 003</p>