terrible service/ bad customer service

my brand new washer dryer broke within the 1st 6 month of having it. the amount of time and effort and money i have been spending to get Samsung to replace my machine has not been successful. i have spent countless hours trying to call them only for them not to deliver on their promise. i have spent so much electricity on a dryer that doesn't function and probably their worse product.. all i want is for Samsung to replace my unit without having to wait until mid December for them to get stock. as a consumer its my right to get a replacement but to wait more than a month and a half is unacceptable because how do i do my washing???????? please Samsung deliver on your promise and give me a machine asap weather its that model or a model that is better get me washing machine as my clothing has been damaged!!!!!!!!!!!!!!!!!!!!!!!!! this has been coming on for two month now with no solution that benefits me as a client!