PK
Prishal K
1 reviews | Active since Dec 2019
22 Feb 2021, 15:40
Terrible service
Why provide specials with cell phone contracts when you not going to honour it Samsung? I have called 5 times to the number *** , spoke to Mbali more than once. All she says is, let me put you through to the relevant department. You don't have an option to select the rewards program so where do customers call? Pathetic Prishal ***
Helpful (0)
Replies (5)0
Replies (5)
Samsung South Africa's replyOfficial
22 Feb 2021, 15:42 Good afternoon Prishal,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Samsung South Africa's reply22 Feb 2021, 15:42
Official
Good afternoon Prishal,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
SS
PK
Prishal K's updateReviewer Update
22 Feb 2021, 15:43Please save the generic replies and do something about my query
PK
Prishal K's update22 Feb 2021, 15:43
Reviewer Update
Please save the generic replies and do something about my query
PK
Prishal K's updateReviewer Update
22 Feb 2021, 17:48Thank you for the call, not sure which agent called me, we got cut off and she didn't call me back. Also, Samsung changes their specials mid way through the promotion. How is this the customers fault? Please can a manager contact me.
Prishal Kathard
***
Prishal Kathard
***
PK
Prishal K's update22 Feb 2021, 17:48
Reviewer Update
Thank you for the call, not sure which agent called me, we got cut off and she didn't call me back. Also, Samsung changes their specials mid way through the promotion. How is this the customers fault? Please can a manager contact me.
Prishal Kathard
***
Prishal Kathard
***
PK
Prishal K's updateReviewer Update
23 Feb 2021, 18:00Samsung, thanks for the rlgeneric reply again. Please can a manager contact me to explain how you change the promotion midway through. Customers take your products when they see a promotional product. Is this your business ethic?
***
***
PK
Prishal K's update23 Feb 2021, 18:00
Reviewer Update
Samsung, thanks for the rlgeneric reply again. Please can a manager contact me to explain how you change the promotion midway through. Customers take your products when they see a promotional product. Is this your business ethic?
***
***
PK
Prishal K's updateReviewer Update
25 Feb 2021, 13:20I get a call from Tiffany Milton at customer care, who says she cannot give me her managers details as this is the highest point of the query. She was rude, and made it my fault that I didn't look at the terms and conditions. I said to Tiffany that MTN did not advise me that my wife needs to have her own TV licence. All the MTN consultant said was that we can use our marriage certificate if the licence was on my name. Anyways, Samsung please can the manager of Tiffany Milton contact me so that he or she can listen to their agents on the phone. Wow. Huge international company who has staff that are so rude. Well done Samsung and Tiffany Milton
Prishal ***
Prishal ***
PK
Prishal K's update25 Feb 2021, 13:20
Reviewer Update
I get a call from Tiffany Milton at customer care, who says she cannot give me her managers details as this is the highest point of the query. She was rude, and made it my fault that I didn't look at the terms and conditions. I said to Tiffany that MTN did not advise me that my wife needs to have her own TV licence. All the MTN consultant said was that we can use our marriage certificate if the licence was on my name. Anyways, Samsung please can the manager of Tiffany Milton contact me so that he or she can listen to their agents on the phone. Wow. Huge international company who has staff that are so rude. Well done Samsung and Tiffany Milton
Prishal ***
Prishal ***