SN
Shireen N

1 reviews | Active since Jun 2017

26 Jun 2017, 14:20

TERRIBLE SERVICE AT THE RICHARDS BAY MTN BRANCH

<p>I have would like to refer to a complain on the 15th June 17. I asked Samsung to explain the problem regarding a Samsung A5 that i took on contract. Samsung did not tell MTN the fault on the phone and therefore i got no response from MTN. I think this is poor service to the customer as i would like to know why i as a customer be accused of damaging the phone within 4 days of taking the contract.</p> <p> </p> <p>MTN and Sumsung have **** about the whole contract and phone. Disgusting behaviour from both service provider.</p> <p> </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply27 Jun 2017, 16:12
Official

This is to acknowledge receipt of your complaint.

Kindly note your query has been escalated to our Voice of customer team under reference number:***

A senior customer service executive will contact you with further advise on this matter.

Regards,
SamsungSA