EO
Eben O
1 reviews | Active since Apr 2012
07 Nov 2023, 18:15
terrible service@ samsung clear water
this was for samsung in clearwater mall . i gave my galaxy s21 5g phone in just over 2 weeks ago, nearing the time for collection i constantly had to phone for feedback, promised to be called back but they never do. and upon inspection, the back cover was not even glued back properly. its a water and dust resistant device. and with the **** job that was done, i can fit my fingernail in the gap, and it was impossible to do before, yet im assured it wont open. im desgusted with this level of service, warrenty repair or not, i expected better. this is not on!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
07 Nov 2023, 18:22Good day Eben,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
Samsung South Africa's reply07 Nov 2023, 18:22
Official
Good day Eben,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^KK
EO
Eben O's updateReviewer Update
07 Nov 2023, 20:20upon further investigation, my camera dont focus like it use to ,if i take a photo, it doesnt focus. just shoots. if i tap somewhere on the screen, its suppose to ***us. it doesnt. i work with electrical and electronic equipment and the camera is my life line. ive been without my phone for over 2 weeks, now this. i sent in a perfect phone, only had speaker isues, now i get back a faulty device!!!! back cover poorly installe, camera dont work as it should!!!! i have installed a software update, still idues. i have even reset the entire phone, lost all my data, and still the camera will not focus if i tap the screen or if i take a photo, so i do not know what was done to my device. either my phone gets fixed by a proper profesional person, or i must be given a replacement device. pls respond if this reply recieved
EO
Eben O's update07 Nov 2023, 20:20
Reviewer Update
upon further investigation, my camera dont focus like it use to ,if i take a photo, it doesnt focus. just shoots. if i tap somewhere on the screen, its suppose to ***us. it doesnt. i work with electrical and electronic equipment and the camera is my life line. ive been without my phone for over 2 weeks, now this. i sent in a perfect phone, only had speaker isues, now i get back a faulty device!!!! back cover poorly installe, camera dont work as it should!!!! i have installed a software update, still idues. i have even reset the entire phone, lost all my data, and still the camera will not focus if i tap the screen or if i take a photo, so i do not know what was done to my device. either my phone gets fixed by a proper profesional person, or i must be given a replacement device. pls respond if this reply recieved