Terrible Service and Support from Samsung

I bought a R75k Samsung fridge just over 2 years ago. From inception the ice maker was problematic. We had technicians out and video call troubleshooting over 10 times. It was incredibly frustrating dealing with Samsung customer service as I had to follow up, beg for assistance and they closed service requests without the problem being resolved. The issue could not be resolved. The issue became worse recently as the ice machine stopped working altogether. When I logged the call with Samsung they advised that the unit was out of warranty and I had to now pay to have it attended to. This is atrocious behavior on Samsungs part and a huge stigma on the brand. Steven and his supervisor Tapelo Maloi were happy to make the call not to assist.