Terrible Service and Lies from Samsung

Samsung South Africa's after sales is pathetic ro say the least.

We own a Samsung ecobubble WD1142XVM washing machine that is about 8 years old. The machines Assy Drum; WF448 bearing and seals failed. A 126 day lead time on a quote dated 28 Aug 2022 post extensive requests for technician to come assess the machine. In short, the machine has been down for over 4 months.

Today after such a long the time of constant calls and emails, Samsung now claims the machine is not repairable. Surprisingly the inverter for the drum is 10 years. I wonder what is the value of 10 years if simple bearings cant last beyond 8 years.

I guess the most frustrating thing is the dishonesty and outright lies that this issue has been handled with. As a person that has Samsung TVs, chiller, fridge and microwave I am starting to wonder if my next purchase will be a Samsung.

The customer value proposition has been dented and it will take some convincing for me to trust this brand further.

Less quotation # 44580 can be resolved I will be convinced that they pay lip service to their customers and the CVP promise. All I ask for them is to not speak with a forked tongue, such that I can make an informed decision going forward.

Coincidentally I am typing this message on a Samsung. "I must reconsider my passion for Samsung products"