Terrible service and lengthy wait

On the 8th of October 2015 I booked in a Samsung s4 that was faulty, I have now waited more than a week for them just to get started to repair the phone. The excuse was that they were waiting on POP, that I sent on the 12th already.<br> <br> No communication received and when calling in on ***, the phone rings endlessly until someone eventually picks up the phone.<br> <br> They eventually only started looking at fault on the 14th when I forwarded the POP straight to Jeffrey<br> <br> Terrible service as there is no remedy of the poor situation even after speaking to call centre manager (Jeffrey), no loan phone or anything.<br> <br> VERY VERY DISSAPPOINTED, as my S5 mini is also to be booked in once the S4 comes back but at this stage I am not very confident in the service received as I think I would get the phone fixed quicker at a \pakistani"shop!!!!!<br> <br> <br> <br> """