Terrible Service and False Advertising!

I purchased the S20 plus and the promotional gift items was galaxy buds. I have called the call centre on numerous occasions and have been given the run around! I was advised that this was due the the courier service, Courietit not delivering promotional items during lockdown. I called courierit who advised me that there is no such thing and they are delivering for Telkom! They even sent me this on email. SAMSUNG is now not responding to my emails. This is a high end phone purchase! I have lost faith in Samsung and their customer service is shocking! Get me my galaxy buds which is built into the price of very expensive phone! False advertising as I purchased this phone in March!