PS
Praneith S
1 reviews | Active since Mar 2017
08 Jun 2023, 12:23
Terrible Service
I have been waiting for my device since the 8 of April 2023 , Mtn being one of biggest customers also doesnt agree with physical damage , they re-sent the device back to Samsung and the matter has been escalated . Samsung please stop looking for loopholes or a scapegoat what you usually do to reject a legitimate claims . Mtn I appreciate your support during this process. Samsung may you urgently attend to this matter .
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Samsung South Africa's replyOfficial
08 Jun 2023, 12:24Good day Praneith
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply08 Jun 2023, 12:24
Official
Good day Praneith
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM