Terrible Service

I regret to inform you that the service that has been received by us has been terrible to say the lease. We handed in our Samsung core II on 7 February (SE 118149) after the phone refused to recognise the SD card and gave numerous other issues to the 14th Avenue service centre. After following up on a number of occasions we received feedback last week that parts for the unit were received on the 22nd Feb and that the technician just needed to put the unit together. We went to the 14th Avenue service centre on Saturday 28 February and spoke to with Angelique, she call the technician to come and explain that they are now still waiting for an LCD screen for the unit which I find completely and utterly abnormal as there was no damage to the LCD when the phone was given. I no longer wish this phone to be repaired I would like this phone replace with a new unit in a sealed box.