AVH
Anna-Marie Van Heerden
1 reviews | Active since Oct 2019
23 Jun 2021, 12:49
Terrible service
Terrible service from Samsung South Africa. We logged a complaint on the 14th of June already. Our dishwasher (under guarantee) is leaking water. Was contacted by Samsung saying they only come out to our area on a Wednesday. Technician was booked for today, only to be informed that all technicians were taken off the road due to COVID. I am so done waiting for Samsung - 2 weeks later still no repair/technician. Please put some COVID protocols in place!!!
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Replies (2)
Samsung South Africa's replyOfficial
23 Jun 2021, 13:01Good day Anna-Marie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Samsung South Africa's reply23 Jun 2021, 13:01
Official
Good day Anna-Marie,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
LP
AVH
Anna-Marie Van Heerden's updateReviewer Update
29 Jun 2021, 19:30Samsung, now I am really ****ed with your service. This is absolutely unacceptable. ****ing 3 weeks later - still no technician. Some guy from a random company called Filter Connections *** / *** in Lenasia made some ****ing empty promises to my husband that his technician would have come today. Sent a late whatts app claiming he is unable yo track his technician. Now his phone is off. ***???!!!
You better sort out this ****. I have never seen such a ****ing useless company like Samsung!!
You better sort out this ****. I have never seen such a ****ing useless company like Samsung!!
AVH
Anna-Marie Van Heerden's update29 Jun 2021, 19:30
Reviewer Update
Samsung, now I am really ****ed with your service. This is absolutely unacceptable. ****ing 3 weeks later - still no technician. Some guy from a random company called Filter Connections *** / *** in Lenasia made some ****ing empty promises to my husband that his technician would have come today. Sent a late whatts app claiming he is unable yo track his technician. Now his phone is off. ***???!!!
You better sort out this ****. I have never seen such a ****ing useless company like Samsung!!
You better sort out this ****. I have never seen such a ****ing useless company like Samsung!!