Terrible Service!!!!

I posted a complaint 2 weeks ago about terrible service and lack of communication, leading to me paying for utter nonsense. <br> I was PROMISED a call to talk about my complaint and try to resolve things. I then received an Email from Samsung SA informing me that Samsung Smart Care had contacted me and sorted everything out?? I would love to know where they got this information from. Posting lies on Hellopeter to make your name look better?<br> <br> All u received after was an EMAIL...a simple email...barely saying anything but that they sorry and they cant help. I rep**** asking for a better response and a phone call (as im sure that should be common courtesy). I have received nothing a week later. MARY MAPONYA - I do not see how you can hire such *********** staff. I want someone to call me about my previous complaint, do not email me or ask me what my complaint it,. I want a phone call from someone with an answer and a solution.