Terrible service

My 51 inch full HD plasma had a screen failure two years after purchase. Samsung agreed to replace the panel at no cost as it was agreed that this was unacceptable in terms of a screens lifespan.<br> <br> Less than a year later, the screen failed again. I first sent the Samsung repair centre several electronic messages to contact me to which I got no reply. I then called Samsung directly. Mary Maponya confirmed that Samsung SA would replace the panel again and at no cost to myself. I was happy with this offer.<br> I then heard nothing from Samsung regarding when they would replace the panel. After several e mails to Mary to which I received no reply, I eventually had to call her to try and get some feedback from her. By this stage, almost two weeks had passed since Samsung agreed to replace the screen.<br> Mary then told me that there was no screen in stock and that they would have to offer me a depreciation deal.<br> To my horror, I was then told that I must pay in R7000 to get a replacement plasma.<br> This is not acceptable as Samsung first agreed to replace my screen at no cost.<br> I have then spent an entire week trying to reach the manager (Sylvester) who refuses to call me back.<br> Shocking service.