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chantel H
1 reviews | Active since Sept 2021
22 Sept 2021, 14:31
Terrible service
Terrible service i ordered a cell phone cover for my new phone as it came with nothing on the 13/09/2021 arrived here 14/09/2021 i immediately advised them they sent me the wrong cover they told me they have to refund me it has now been 5 working days and they only collected it now and told me i now need to wait 14 working days for my refund very disappointed
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Samsung South Africa's replyOfficial
22 Sept 2021, 14:33Good day Chantel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply22 Sept 2021, 14:33
Official
Good day Chantel ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM