TERRIBLE SERVICE

<p>My fiance has the samsung 7, it started rebooting all of a sudden, took it to see what the problem is at the Samsung in cascaded pietermaritzburg. he got a phone call to let him know that the phone is fixed and he can collect it, he travelled all the way from hillcrest to pmb. when he got there they showed him the phone and told him that all is fixed, well went they went through everything the phone rebooted again. i mean really he just left his workplace to collect a phone that was STILL not fixed?? he left without his phone only to get a phone call later during the day to inform him they cant fix it as he dropped his phone?? the phone has never been dropped and to me it sounds like they cant fix it so lets make a story up. he informed them that he never dropped it and that they need to find out what the problem is, only to be told that he needs to replace the onboard card (hardware) but he needs to pay for it - R4500.00 ... why must he pay for if it is known fact that this is not the first time this fault from the same unit has been reported from numerous ppls?? my brother in law has the same phone with the same terrible service and he received the same feedback, he apparently dropped his phone as well (seems like samusng is using the same pathetic story over and over again) - i want to know samsung is going to do about it as this is really disgusting and terrible service.. HE NEEDS HIS PHONE!!!!! WHAT ARE YOU GOING TO DO SAMSUNG!!!! I AM GETTING TIRED OF HEARING THE SAME EXCUSES AND THE UNIT IS NOT BEING REPLACED?? MAN UP AND DO SOMETHING!!!</p>