Terrible Service

Good day,<br> I few weeks ago I wrote a complaint regarding the quality of the screen on my recently purchased Samsung A3 and the consequent damage as a result. I promptly received an sms from Samsung stating that they are looking in to the complaint. I never heard any thing after that, and had to phone several times before someone said I have to take the phone to a repair center to be assessed. This was almost 3 weeks later!!!<br> How will the repair center determine damage prior to and damage after the complaint?!?!? I even asked this question to the consultant assisting me via email, and to date I still haven't had any feedback.<br> Take my money and then give me terrible service! Pathetic. I am not a happy customer and will in future advise all my friends, colleagues and acquaintances to stay away from Samsung's mid to lower end phones.<br> <br> Original complaint date and reference number: 2015/04/30 ***<br> First reply per sms to say they are looking into it after several calls: 2015/05/06<br> Final feedback 2015/05/11<br> Call Log:<br> 2015/05/04 Call1: No Answer Call2: 6:59m Call3: 8:33m<br> 2015/05/05 10:04m<br> 2015/05/11 9:18m<br> Email: 2015/05/11<br> <br> Very disappointed Customer. Fix this!!