Terrible service

<p>I’ve had an ********** experience these last couple of weeks to get my dishwasher fixed (job number 197273). Let me give you a summary of my experience:</p> <p>- When I initially called to log the problem, I was told that I would receive a call the next day to arrange a time to come to my house.</p> <p>- I did not get the call and when I called back two days later, I was told that the problem was never logged, i.e. they have no record of it although the person I called gave me a reference number. I had to log the problem again.</p> <p>- A technician came to look at the dishwasher and said that parts needed to be ordered.</p> <p>- Someone left a message for me with the cost of the parts and said I needed to call back to confirm the order. I tried to call back for 3 days but no-one answered the phone ( ********** 226; option 2).</p> <p>- When I eventually got hold of someone they said that they would order the parts. Yes, now I needed to wait more days for the parts to arrive.</p> <p>- 3 days later I had to follow up again since no-one called me. They said that the parts were there. Why did they not phone me? They said that a technician can come the next day. I asked for a time and they said that they can’t give me a time. How am I supposed to plan around that?</p> <p>- The technician was supposed to be at my house at 09:30 today but only arrived at 11:20. He said it would take 30 minutes to fix but he eventually ended at 13:05 causing me to miss my work meetings.</p> <p>- After he completed the work, he said that there was a part for R250 that he did not need but that I was charged for it. I asked if I can get my money back for that part but he said that that is not possible. What the hell!??!</p> <p>- I’m also not convinced that the dishwasher was fixed correctly (the door) since it does not feel like it felt before the door was fixed.</p> <p> </p> <p>This was one of the worst experiences I have had in the last couple of years working with anyone. Poor, poor service! I would like my money back for the part that they did not use.</p>