terrible service

<p>My Samsung washing machine which was still under warranty until 21.12.2016 - started making a strange noise and I contacted the store that we purchased it from before the 21.12.2016. I was then contacted by Liptronics - who apparently deal with samsung repairs and was advised that a techinician will come out on the 22.12.2016. My husband put in leave and no one showed! not even a phone call! when i contacted Liptronics this morning ( 23.12.2016 @ 08h05 ) I was advised that the technician probably forgot to call me to tell me that he couldn't make it but he will be there first thing this morning. I specifically told them that we are not available after 12 pm. we waited all morning . why does samsung deal with people who have no clue on customer service ?</p>