Terrible service

With regards to reference number ***. For weeks now I have been told that my case will be forwarded to the relevant person/department. Every time I call Samsung to find out what's going on, I get no closure and am passed off to the next person/department. Even though my case has no direct relation to any of my household appliances, I am dumbfounded by this behaviour and should maybe consider not stocking my house with Samsung items. Somebody needs to help me restore my faith in Samsung and bring closure to my case please.<br> <br> Many thanks.