mP
melvin P
1 reviews | Active since Apr 2018
08 Mar 2021, 11:58
Terrible Serice - s21 ultra buds redemtion
i am really disapoined in the service delivery from samsung. i have purchased my 3rd s21 ultra. and again i have to cry to claim the buds. i have followed up with phone calls and emails . getting sent from pillar to post. really note sure why must i come to this platform to vent when i am a paying customer for a premiuim product.
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Replies (2)
Samsung South Africa's replyOfficial
08 Mar 2021, 12:06Good Morning Melvin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Samsung South Africa's reply08 Mar 2021, 12:06
Official
Good Morning Melvin
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
NM
mP
melvin P's updateReviewer Update
10 Mar 2021, 14:12Good afternoon
I would like to commend and applaud the excellent service delivery from Vaughan Milton.
Going through the standard Samsung number brought no joy for weeks. Until Vaughan, Milton stepped in. I had purchased three s21 ultras. And all of them were resolved by Vaughan Milton.
Had he not stepped in, I would have gone to social media and complained and even stopped purchasing and promoting Samsung phones at our company.
mP
melvin P's update10 Mar 2021, 14:12
Reviewer Update
Good afternoon
I would like to commend and applaud the excellent service delivery from Vaughan Milton.
Going through the standard Samsung number brought no joy for weeks. Until Vaughan, Milton stepped in. I had purchased three s21 ultras. And all of them were resolved by Vaughan Milton.
Had he not stepped in, I would have gone to social media and complained and even stopped purchasing and promoting Samsung phones at our company.