ND
Natalie D

1 reviews | Active since Nov 2014

02 Jun 2015, 09:07

TERRIBLE SAMSUNG SERVICE

Hi<br> <br> I have never experienced such poor service. We bought a washing machine less than a year ago and after it's 7th month of usage, it started leaking and pooling water on the floor- causing damage to our household goods.<br> I phoned Samsung and stated the problem. A technician was sent out a week later. Then the washing machine was collected a day later. The \repaired"washing machine was returned to us a week later and only for me to discover that the SAME problem persisted. I phoned them and told them according to the National Consumer Commission"

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Replies (1)
Samsung South Africa
Samsung South Africa's reply03 Jun 2015, 08:33
Official
Hello I_am_heard,

We thank you for your comments.

We believe that one of our Customer Services Executive has been in contact with you and discussed your concerns in detail.

Please accept our sincere apologies for the overall inconvenience and frustration caused.

Kind regards
Samsung SA