1 reviews | Active since Jul 2014
Terrible Samsung Experience All Round!!
The Samsung Buy and Get Promotion is nothing but a huge frustration! Since December we have been trying to redeem our vouchers for accommodation. We have contacted the call center and mailed the team. We have received no help what so ever. After my last communication to Waseema, where I had sent screen shots of the message. I get a response from Nadia this morning asking me to contact the call the center. This is highly frustrating as this is an on going query since December.
What is the point of running a promotion if you the buyer cannot redeem the vouchers? Is this just a marketing ****?
To further add, the washing machine that was purchased has never done a clean load since purchased. I had logged a call with the call centre and someone was suppose to come out on Friday last week. I have yet to hear from anyone.
Our all round Samsung experience has been pathetic and very disappointing. The service received at the Mall of Africa Store where our washing machine and TV was bought was excellent but that is a far as the customer service experience went. No one is able to help, everyone keeps referring us to the useless call center.
Avoid Samsung, it is not like how they use to be.
A very disappointed and frustrated Samsung user.
To further add
My last communication from Yasheen @ Samsung was that someone was going to contact me on 48 hours. Today is 48 hours and we get this response below from Nadia.
Is this your level of customer service? This issue is not resolved and you are send me a frustrating response like the one sent below :
Good day,
My last communication from Yasheen @ Samsung was that someone was going to contact me on 48 hours. Today is 48 hours and we get this response below from Nadia.
Is this your level of customer service? This issue is not resolved and you are send me a frustrating response like the one sent below :
Good day,
It is very evident as too how much you value your clients. It is now a week later and our issue has not been resolved.
I received a call from Yasheen telling me a senior consultant was going to call me. I have yet to hear from anyone. Wasseema has tried to help but this is still not resolved. Every time we mail Nadia sends us a generic email asking us to contact the call centre.
Is this your service level?
It is very evident as too how much you value your clients. It is now a week later and our issue has not been resolved.
I received a call from Yasheen telling me a senior consultant was going to call me. I have yet to hear from anyone. Wasseema has tried to help but this is still not resolved. Every time we mail Nadia sends us a generic email asking us to contact the call centre.
Is this your service level?