SR
Shasmika R

1 reviews | Active since Jun 2015

19 Dec 2016, 09:14

Terrible referrals for out of warranty TV Repair

<p>I called Samsung at Nandi Drive Durban last year December to have my tv repaired, due to the tv being out of warranty, Samsung refered me to TM Electronics who claimed to specialise in Samsung products. I had my TV repaired and with all new pairs installed and this year (2016) December the SAME EXACT problem arises. I called Samsung as well as TM Electronics andwas told that i need to pay all over again. </p> <p>Samsung please stop referring people to TM Electronics because they are not worthy of fixing your products, </p>

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Replies (1)
Samsung South Africa
Samsung South Africa's reply19 Dec 2016, 12:52
Official

Hi Nundlall,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.