Terrible product terrible after sales service

<p>I purchased a brand new Samsung s7 edge and within 2 months it got a pink strip across the screen and thereafter started getting ridiculously hot. I contacted my network provider who was not very helpful so I contacted Samsung direct who took their time about attempting to resolve the issue and come up with a solution. They instructed me to take the handset to TM electronics in durban who is a Samsung agent. I took off from work 1 Saturday and serve out from pietermaritzburg all the way to durban where I had to sit n wait till the lady parusha was ready and at that...she did not even bother to come out and see me and was quite abrupt in our conversation over the telephone from the front to the back. The gentleman at the counter as well as the technician had both felt how hot the handset was and the workshop manager had assured me that it would be sorted out within a week and delivered to me in pietermaritzburg, this was on the 12 November. till now Samsung is not responding and making empty promises with regards to time frames etc. TM Electronics refuses to repair the handset under general warranty and claim that it needs to go of my adh warranty with which I disagree since the phone fell because it burnt me n I dropped it ad is human reflex when something is too hot. I would not suguest anyone deal with and should refrain frim anything Samsung after witnissing this. It's costed me alot in airtime as well calling TM electronics as well as Samsungs head office and holding on etc.</p>