Terrible Product Support

We purchased a Samsung refrigerator from Hirsch's, the largest home appliance dealer in South Africa, in 2003. It has performed fine until recently when the bottom freezer door seal needed to be replaced.<br> <br> After numerous calls to Samsung South Africa and 2 visits by supposed Samsung authorized repair services that cost us over R1500 in wasted call out fees as neither was able to replace the door seal, we were finally told by Samsung South Africa that \that model has been discontinued so we don't supply parts any longer."<br> <br> This fridge is only 12 years old"