Terrible product, service and customer care

<p>On September 2015, I bought a SAMSUNG washer / dryer combo machine WD1142XVM at Sansung store Rosebank and since then I have been having problems with the drying system.</p> <p>In less than a year the drying system has stopped working more than 4 times. In addition to poor customer service, the machine always has the same problem. So I went to the store and told them if that happened again I would not accept them fixing it again. They had to replace it or give my money back. Three months later and the machine stopped working again. Once again, I went to store and I asked them to replace the machine as it had been fixed many times. They sent another technician and told me they were doing the procedures to replace the machine but they never did.</p> <p> </p> <p>In summary, in less than 18 months my machine was fixed six times and two months later, since my last complaint, it is still not working!</p> <p>I contacted the manager again and finally he told me that they would replace the machine but to my surprise they want to give me a smaller one!!! My machine is a 14Kg/7KG washer/dryer combo and they want to give me a 10kg/7kg. I didnt agree with that and asked for my money back including inflation. Once again a huge disappointment! They want to give me the same amout I paid two years ago without any inflation. Is that correct? In just a few minutes searching on google I found the price for my machine now and it is around R4000 more expensive than when I bought it!!</p> <p> </p> <p>The manager said it’s because that model is out of production but sorry, It is not my fault!! By the way, of course this machine is out of production!! It is a terrible product! I'm sure that they had a million problems like this and had to remove this model from the market. I had a similar machine in Brazil from another brand for 7 years and I never had problems with it!</p> <p> </p> <p>Finally, What can you expect from a company like Samsung??</p> <p> </p> <p>After all this inconvencience you could at least have given me enough to buy a similar machine of the same size. But no! They want to give me the amount that I paid two years ago without inflation or an inferior model machine!! This is unacceptable!</p> <p> </p> <p>Samsung is not a good brand, it is not reliable and does not care about its clientes!! </p> <p>I will never buy a Samsung product again and I’m going to spread this situation on social media as much as I can. I’m a digital influencer and have more contacts than they can imagine. Not only in South Africa but around the world in a huge number of expats.</p>