AM
Amanda M
1 reviews | Active since May 2014
10 Aug 2023, 09:57
Terrible product, even worse service
The worst decision I ever made was buying a Samsung product. Not once but twice!! I’ve been trying to get my TV set fixed for months! My TV was fixed before and it started giving me new issues. It just restarts on it’s own and it’s super slow to remote control commands!
The service is terrible to say the least! Even worse they tell you to call them for troubleshooting yet their number doesn’t even go through!
What’s frustrating is that they are aware that my warranty is expiring soon and they’re deliberately delaying me.
Please save your hard earned money and don’t spend it on Samsung home appliances!
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Samsung South Africa's replyOfficial
10 Aug 2023, 09:59Good day Amanda
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply10 Aug 2023, 09:59
Official
Good day Amanda
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM