lB
leona B
1 reviews | Active since Mar 2013
18 Jan 2024, 12:20
Terrible product and service
My Samsung Galaxy Z Flip 4 Screen has been replaced 3 times under warranty due to the factory screen protector lifting. The same thing has now happened and the repair agent has now informed me that it will not be replaced under warranty, what a load of BS. Why should I be liable for a product that has been defective since day one. Please think hard before purchasing a Samsung product.
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Samsung South Africa's replyOfficial
18 Jan 2024, 12:24Good day Leona
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Samsung South Africa's reply18 Jan 2024, 12:24
Official
Good day Leona
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^NM