1 reviews | Active since Jun 2014
Terrible online customer service
I have been trying to purchase an item off Samsung site for over a week now. I cannot get to complete the purchase because of an error on the Samsung website. I have tried contacting their customer service people and have NOT received a solution to the issue. I spoke to a Simon twice and on both occasions he promised to call me back but has NEVER done so. I have the calls recorded as do they I assume.
Do I have to beg Samsung to render customer service and to make a sale? It is obvious their "sales" people work for a salary and couldn't be bothered if a sale goes through or not! No brand loyalty or customer satisfaction.
Perhaps I should move my complaints to social media and also possibly seek a different product on my next purchase. Samsung sales team are THOROUGHLY USELESS AND DISAPPOINTING.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns, and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM