WT
Werner T
1 reviews | Active since Sept 2013
30 Nov 2020, 13:05
Terrible, horrible and just the worst service!!!!
I bought the Note 20 Ultra in October and submitted my info for the free 32" tv that came with the deal. I have send about 20 emails and spoke to even more people and NO ONE has feedback for me??? The claim was done on the 15th of October and they asked for a clear copy of the slip which shows the date of purchase which I send on the 17th of October.... Ever since then I have to follow up almost DAILY with the call centre and I get the same feedback EVERY TIME!!!!!!!!!!! 'We will feedback before COB' This is pathetic service from Samsung and I expected a lot better from a market leader in the trade!!!!!! As I am typing this review, I am busy with the call centre again??!! COME ON SAMSUNG!!!!!!!!!!
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Replies (3)
Samsung South Africa's replyOfficial
30 Nov 2020, 13:18Good Morning Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's reply30 Nov 2020, 13:18
Official
Good Morning Werner ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Samsung South Africa's replyOfficial
30 Nov 2020, 15:08Your query has been escalated Werner , please wait for feedback. We will inform you once it has been resolved. ^NM
Samsung South Africa's reply30 Nov 2020, 15:08
Official
Your query has been escalated Werner , please wait for feedback. We will inform you once it has been resolved. ^NM
WT
Werner T's updateReviewer Update
07 Dec 2020, 13:12I am still waiting for feedback from Samsung?
WT
Werner T's update07 Dec 2020, 13:12
Reviewer Update
I am still waiting for feedback from Samsung?