Terrible, Frustrating customer service by Samsung, Digital Planet and Telkom!!! They don't want to take responsibility!!!

In December I entered into a new deal offered by Telkom whereby I received a Huawei router, 40gigs of data, and the deal will include a Samsung 55inch TV.

To receive the TV, you have to redeem a voucher online and then, from my understanding, the process is handled by Digital Planet.

I redeemed the voucher and I was told by a Digital Planet consultant that the Samsung Warehouse will only process my order on 6 January 2020.

I have since been calling to check the status of my order but to this day I get the same story that “The warehouse is still making stock allocations”.

On some of the calls to Digital Planet I have asked to speak to the Supervisor/Manager to find out what is going on. With fail She/He didn’t get back to me, and on one of the calls I was put on hold for 15mins.

On Wednesday, 15 January one of the Consultants I spoke to **** to me and said my TV is awaiting delivery from the courier. On Thursday, 16 January 2020 I called to follow-up and I was told that the TV is still "awaiting stock allocation" and I must take this issue up with Telkom because it is not their (Digital Planet) problem.

I have since followed-up with Telkom and they told me that it's not their problem, I must check with Samsung. This is very frustrating because it means that I was sold a TV that is not in stock.

This is unacceptable!! None of them want to take responsibility!!! Disappointing!