terrible

you would think as one of the biggest company's in the world will have at least decent service.. so i have had the samsung s21 since the 18th jan 2021 i have been trying to clam my headsets and tracker for the last 6 weeks. 1st i Submit my tax invoice from vodacom as they requested. to be told a week later that the IEMI number is not on there..calling for two weeks trying to sort it out I ended up phoning vodacom they had to redo the tax invoice with the IEMI number on it which then I had to submit again to Samsung on a different email because samsung app wouldnt accept it again the the first email address i used. A week goes by later and they send me an email saying it's been declined again due to the IEMI number not being the same which it is exactly the same from my box and the back of my phone and the funny thing is samsung rivonia submited the 2nd one on the app for me . and since the first issue 6 weeks ago I have been demanding or been trying to speak to a manager for the last six weeks I've been calling everyday to try and resolve this issue and do you think they bother phoning me back. no I haven't spoken to a manager up until this day and I call at least three to five times a day trying to speak to one.. I guess Samsung treats their customers as kids and playing games with us. They clearly did not give two **** about their so customers... up intel this day my problem is still not resolved..