Terrible experience with the Hi store and samsung

Terrible Experience with the Hi store and Samsung I purchased a Samsung phone from the Hi store on the 27th of August last year. After about a few months, the sensor stopped working, so i sent it in for repairs. That’s when the nightmare started. I waited over 21 days to get the phone back without communication, and when it was finally returned, it came back in worse condition than before. Originally, it was only the sensor that was faulty. After repairs, the phone started glitching, switching off whenever it reached body temperature after just a few minutes, and eventually shutting down randomly without even turning back on. I returned the phone again through the Hi store to be sent for repairs for the second time, but it came back even worse. As if nothing was done to fix the issue,Their customer service is terrible – unhelpful, dismissive, and not willing to take accountability. After the 3rd time contacting the HI store they said there was nothing they could do and i have to contact Samsung directly. When I contacted Samsung directly, things got no better. First, I was told I had to go to parrow because their technicians use “original Samsung parts.” Then i was told to go to Tiger Valley. I even called the Samsung head office in Johannesburg, and they still refused to assist or replace the phone. Instead, they left me with a broken device that their own repair people damaged further – and now expect me to pay out of my own pockets to fix a problem that was not mine to begin with. This phone is only a year old. It has never been dropped, never had water damage, and was always taken care of. I only had it back from repairs for two days before it started giving major problems. I use this phone for work and college, and now it’s useless. Instead of standing behind their product, both the Hi store and Samsung have given me the runaround, forcing me to waste time, money, and energy driving up and down between stores with no resolution. This is beyond disappointing. I expected far better from both the Hi store and Samsung. If you value your time, money, and peace of mind – avoid buying from the Hi store and think twice about Samsung.