Terrible experience with Samsung warranty service booking

On Wednesday 30 August 2025, I logged a service booking for my Samsung Washing machine which had an issue and was still under warranty until 31 December 2025. I also submitted my proof of purchase as requested. I was told there is a 3 business day turnaround time.

Two days later. I was told that the proof of purchase (which was the one I had received from "Pick N Pay Home Online" when I had purchased it) was not good enough. That same day, I was able to obtain the Tax Invoice from Pick N Pay Home, and I sent it to Samsung (to *** and ***) at 4:51pm

On Monday, 4 August, I emailed again asking if they had received my email. Nora rep**** (at 10:53am that day) that she had.

On Tuesday 5 August, I whatsapped Samsung to find out what the status was. The agent (Mpho) asked me if I had sent the proof of purchase. I told her I had, and she told me that she had escalated the ticket to the service department.

Today (Thursday 7 August) I again whatsapped Samsung and spoke with Karabo. He told me that they need my proof of purchase. I explained to him that I had already emailed it, and that Nora had acknowledged receipt thereof. He asked me to WhatsApp it to him. So I did. Then he told me there will be a 3 business day turnaround time. I got upset at this, and explained to him that 3 business days had already passed, and I was not going to wait another 3 business days because of an error on their side.

I expect feedback today regarding this. It is not acceptable, and I will not wait another 3 working days.