1 reviews | Active since Feb 2017
Terrible experience with Samsung
<p>Eight days ago my 4 month old Samsung TV stopped working as it does not switch on.</p> <p> </p> <p>A Samsung technician has been to my house twice and was unable to repair the TV.</p> <p> </p> <p>I have logged the issue with Dion Wired as well who refuses to exchange the TV without consent from Samsung who has informed me that this could take another seven working days.</p> <p> </p> <p>This is unacceptable service for the pricing of your products.</p>
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
This is to acknowledge the receipt of your complaint.
Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***
A senior customer service execute will contact you with further discussions on this matter.
Regards,
Samsung Team.
Still haven't received any feedback from your so called Senior Customer Service Executive.
I am still sitting with a broken TV.
Still haven't received any feedback from your so called Senior Customer Service Executive.
I am still sitting with a broken TV.