Terrible Experience with claiming S21 gifts

I've been with Samsung for over 8 years and this is the first time i am extremely disappointed with the service received. I've purchased a samsung S21 and the amount of times I've tried to claim for my free gift is beyond a frustration in my life, why do i need to follow up once a day with someone from Samsung to find out the status of my claim and hold on for over an hour and be told its being sent to another department that never gets back to me!!!!! this is a waste of damn time and this experience has just about put me off the Samsung brand. I want my promotional gifts as part of purchasing this damn phone, someone get back to me ASAP