Terrible Excuses

<p>We went to Samsung at Mall @ carnival to give in my husbands phone in because the screen was broken. The consultant informed us that the process will take 3 days and then my husband will have his phone back. It's now been 2 and half weeks since the phone is with Samsung and everytime we go there we get excuses like the parts for the phone have not yet arrived or something else happened. This is ridiculous service. My husband is without a phone for almost 3 weeks now and they are not bothered to do anything about it. We have been patient enough but I think this is now the limit. It does not take 2 and half weeks to fix a phone screen. The phone is under insurance as well with MTN but we wanted to take it to Samsung because we "thought" they were efficient enough to do the job.</p>